Business and Related Topic Reviews

My Purpose on Bee's Reviews

On this site I will be periodically writing observations or reviews regarding various areas and ideas involving business and/or businesses of many kinds. Please remember that these entries are from my experiences and/or interpretations. Your experiences may be totally different. Please feel free to voice those opinions. I would be glad to read them. You can do that by contacting me at szyber32680@gmail.com. You can also review some of my articles at Ezine Articles.



Possible Assistance

Also on this post you will find links to other sites that you might want to review. Please understand that I have not reviewed all of these. These sites are opportunities or items or articles that as people interested in business, I thought may be of interest to some of you. As a previous business owner and a woman who has worked in various areas of business from Social Services to Retail to being the Executive Assistant to the President and CEO of a corporation, I am hoping that some of the information you may find here may be of some benefit to you. Please feel free to browse any or all of these sites. Have fun and happy browsing.

Site Responsibility

I am not responsible for the content in these sites, all information within the sites is the responsibility of the site owner. I am only supplying you with the ability to review them.

Your Voices

As stated above, I would be glad to hear from you. If you disagree with my observations or opinions or possibly you have had a bad experience with one of the sites I have provided links to. Your opinions and voices would be of benefit to me or possibly to others who may visit this site.

Thank you for popping in.

Bee

What has happened to the Personal Touch?

This technologically efficient world has left behind the personal touch that previously was a large part of customer service. When assistance is needed we no longer see smiling faces or have management get involved to help. Our assistance comes from multiple levels of technology. Voice mails, pre-programmed and pre-recorded answers and responses, phone or Internet conversations where you never see the person that is "supposed" to be assisting you. How easy it is to be rude or incredulous when you don't have to look someone in the eye.

We all have some personal experience in this area. Who hasn't called a company to request assistance just to get a long list of......"press 1 for this service, press 2 for the next service, etc., etc., etc. Or possibly you have e-mailed the customer service center for a product just to find out that the answers to your questions are pre-written and they really don't resolve your problem and, to make matters worse, that is their entire customer service department. There is no one you can talk to. Even if you are lucky enough to speak to a real live person, they often have no idea how to assist you or are very rude and just plain don't care!

We all understand the need for fiscal responsibility, but doesn't someone out there understand that customer relations is the number one way to make money. Word of mouth is the biggest and best advertisement that a company can have. If a customer is treated well, they will tell others, but if a customer is treated badly the will tell many others. Cutting back on personnel to save money is necessary at times, but cutting back on customer service is cutting your own throat.

I have some personal experience in customer service and how good it can be. I owned my own business and actually called it "The Personal Touch". I also worked for a company whose President and CEO treated his employees with respect and kindness and made it clear that customer service was our Number One priority.
Not only were people on the phone treated with individual attention, but they were kept abreast of the steps in the resolution of their problem until it was complete. People who came to the business in person were greeted with a smile and were directed to the individual or individuals who could resolve their problem quickly and efficiently.
But customer service is not just taking care of the customer when they have an issue with you. Customer service starts within a company. I am going to present you with 2 scenarios below, then we will move on.

Scenario No. 1:
You walk in to the reception area of a business. There is a person behind the desk. You notice that he/she is quite disheveled, hair unkempt, dressed in jeans and a T-shirt. The desk is quite messy and this person is obviously on the phone with a friend. You wait patiently for a few moments, but this person does not acknowledge you. Finally you say "excuse me". The person is obviously irritated, but asks the person on the other end of the phone to hold on and asks you, "what is it?" You explain why you are there. He/she points to the door and tells you that so-and-so will help you, and then goes back to their phone conversation.

Scenario No. 2:
You walk into the reception area of a business. There is a person behind the desk. This person catches your eye because he/she is dressed very neatly in business attire and his/her hair is very neat. The desk is well organized and the person is hard at work. Before you can say anything he/she stands and greets you with a smile and says "Welcome, how my I help you?" You explain why you are there. The person says, "Oh yes, of course. I know just the person you need to speak to. Give me just a moment to get them for you." He/She picks up the phone, makes a quick call and tells you that the person will be right with you. While you wait the minute or two for your assistance, this person engages you in a conversation while smiling and laughing. When your assistance arrives, the person who first greeted you introduces you to the assistant and sends you on your way.

Now, which scenario would you rather be in. Obviously, Number 2. But, what you may not realize is that the differences in the scenario are not the fault of the 2 greaters involved. The differences are the fault of management. Obviously the management in scenario Number 1 is not aware that first impressions are very important in Customer Relations and Public Relations. If I were a customer and walked into the situation in scenario Number 1, I would tell everyone I know about how bad the service was there and I would probably consider taking my business elsewhere. I would be concerned that that was the way all their business was handled. In scenario Number 2, I would probably not tell as many people, but I would feel confident in the people who were handling my busininess and would likely stay on a s a long time customer, and be very willing to recommend them to others.
The other factor is this. If I walked into a business and was treated rudely by the first person I saw, when I then spoke to the person who was supposed to help me, I would already be upset and less likely to feel like negotiating a resolution. On the other hand, had I walked into a business and was treated like the person in scenario Number 2, I would already feel like I was being helped before I got any further and would be more likely to negotiate resolution.

The business world has gone casual. Not only in the way they dress, but also in their treatment of customers. It starts at the top and trickles down through to those who deal with customers on a regular basis. The standards for doing business have gone casual. If the top people in the company don't set the standards for themselves first and then also require them of the other employees, customer service always suffers.

I mentioned before that I worked for a company whose President and CEO was a wonderful leader. Unfortunately, the company was bought out by a larger business and as I, and those of us who had worked under this man and cared about our business and our customers, watched all of this be torn down and the personal touch go out the window and the character of the executives and employees change, we little by little left this company. ( As a note, the President and CEO also left) I am still in touch with some of the few that are still with the new company. The number one thing I hear from them is that no one cares. No one cares about the employees, no one cares about the customers.

We are living in a time of financial crisis in this country. We need to get back to the basics. True Customer Service is one of the first basics of good business. We need it back.

Research work from Home Programs

Truly there are multiple ways to generate an income via the internet. There are many business opportunities out there for you to choose from. The key, if you are considering working via the internet and you are new to the internet world, is to do the "research". Of course there are many companies now who have discovered that virtual offices are very cost effective and allow their "employees" to telecommute or work remotely from home or elsewhere. But, if your desire is to work your own hours, at your own convenience and not report to any one other than yourself, you will definitely want to do the "research" to be sure you do not invest your money and/or time with no hope of monetary reward or return. The internet is a virtual international network of computers that is growing by the minute. Anyone can create a website and sell a product or opportunity. THAT DOES NOT MAKE THEM A LEGITIMATE BUSINESS OPPORTUNITY!!! Many people use the internet in a negative way to make a profit for themselves and promote it as a business opportunity, but that does not mean that it will have a benefit for you. I spent weeks.......no months researching business "opportunities" on the internet. I found so many that sounded so promising, just to find out they were either scams or business opportunities that were not what they initially seemed to be. I finally discovered that by searching on"Google", "Yahoo", "MSN", or any search engine that you prefer, and including the word"scam" along with the name of the business opportunity or the person associated with the business opportunity, that I was presented with a wealth of information. I could then read and research with confidence. To succeed in the internet business world takes patience, time and perseverance along with hard work. Once you have done the research and found the internet business that interests you, it can be a lot of fun and potentially very profitable. You can get involved in affiliate marketing, article writing, editing, blogging, or even creating your own product for marketing. Be sure that you get involved in something you are truly interested in. The more interest you have, the more likely you are to put in the time and effort needed to generate the income. Find your niche. Maybe you are interested in traveling, or child care, or pets. Maybe your interest involves boating or skiing, or health care or alternative medicine, or possibly sales. There are an infinite number of subjects that you can choose from and a variety of ways to market them via the internet and you do not need to be an expert. Remember, your time is very valuable. Use it wisely by doing the research first. This will save you time and possibly money down the road. It will definitely save a a large amount of frustration. The wonderful thing about all of this is that you can create your own or benefit from one of the awesome free on line business models available where you simply promote their products. No matter what you choose, remember that you must first "research it completely" and then be assured that it is something you have a true interest in. Be sure to educate yourself completely regarding how the opportunity works, and what you need to do to generate and income and get PAID. After all that is the goal. Then......GO FOR IT!!!!!!!! It can truly be a lot of fun and profitable. Good luck.
SZYBER has been doing research to find legitimate internet business opportunities.You can learn more by visiting my blog. http://bees-reviews.blogspot.com/
Article Source: http://EzineArticles.com/?expert=Bernadine_Szygenda

Profit Lance

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